Wunderman Thompson wants to create a stimulating working environment, built around people. People working at Wunderman Thompson enjoy an enormous amount of trust, freedom and responsibility. As a rule for hiring talent, we hire first by mindset, then by skills. Our talent has to be creative, client-oriented, responsible, passionate and open-minded. Wunderman Thompson treats people as equals whatever their nationality, gender, religion or colour of skin is. As attitude, we keep our heads in the clouds and our feet on the ground. We are daydreamers that sleep well at night. Above all, we keep in mind that there are people who contribute to the world in more fundamental ways than we do. So, we are very proud at times and modest at all times. Discover our job openings for our offices in Antwerp and Brussels below.

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Account Manager

Wunderman Thompson is hiring! As an Account Manager, you run the daily business of a client within our company, maintaining and building strong relationships while reporting back to your Account Director. You will work for national and international clients and within the pinnacle of creativity, data, and technology.  

KEY RESPONSIBILITIES

Overseeing the day-to-day operations of the client.Working proactively to present creative and solid business-building ideas together with your Account Director.Taking responsibility for the account and managing their campaigns.Developing, writing and presenting communication plans (together with Creation/Strategy teams and your Account Director).Conducting briefings, externally as well as internally.Starting up and following up projects and campaigns.Managing the financial performance of your client.Reporting to your Account Director.PROFILE

You are an excellent and convincing communicator, able to partner with our clients and your colleagues.You have a can-do attitude and strong team and project management skills.You have a first experience in advertising (incl. digital), having more than 4 years of on-the-job experience.Languages: fluent in Dutch or French with good knowledge of English.You are very efficient and flexible, getting the job done on time within budget.You are a team player but you're also able to work very independently.You are result-oriented and excellent in operations.Servicing our clients from our locations in Brussels and Antwerp is not a problem for you. The exact arrangement will be determined together with you.WE OFFER

A competitive salary with fringe benefits.An ambitious and highly creative client.A team of experienced advertising grandmasters and young prodigies.We are part of the WPP network, which offers opportunities for your further training and career.Wunderman Thompson Belgium is a cheerful mix with offices in Antwerp and Brussels. We do not care about religion, skin color, nationality, … as long as you know your profession....

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place Antwerp

Digital Project Manager

As a Digital Project Manager you have the most central role in the delivery process of our digital projects. From the start with the initial scope definition, budget estimation and resource scheduling, your input and prioritization skills will be needed to keep the project on track. You are responsible for bringing teams together and making stuff happen.

You’ll be mainly in charge of delivering web applications and content platforms as well as a wide variety of other digital solutions.

KEY RESPONSIBILITIES:

Provide end-to-end delivery follow-upScope and budget estimations for your projectsStrong collaboration with stakeholders, internally and on the client side.Analysing and anticipating risks to the project and dealing with changes in the scope.Maintaining, managing and delegating resources effectively.Conduct external and internal briefings.Kick off and follow up on digital projects. Involving creation, UX, copywriting, interface design, front- and back-end development, performance…Ensure that projects meet stated goals on time and within budget.Seek opportunities for improvement and suggest new projectsWHO YOU ARE:

You’re an excellent communicator who will be able to ensure that our client, internal teams and partner agencies are always on the same page.You have a can-do attitude coupled with strong team and project management skills.You’re familiar with current online and mobile technologies.You’re familiar with project management techniques like Scrum or Kanban.You’re passionate about interactive communication and digital advertising.You can define and write scope-of-work documentation, project plans, functional descriptions, and briefings.You have more than two years’ experience working in a digital agency.Languages: fluent in Dutch with good knowledge of  French and English.You're a team player who can work well independently.You’re eager to learn.You’re result-oriented and excellent in operations.WE OFFER:

A position in our digital customer experience team, working for a global technological market leader in the Brussels region.A super challenging job in a happy, growing and healthy company.Challenging and technologically innovative projects, for both Belgian and European customers.Great colleagues in an inspiring and challenging environmentAs part of the international Wunderman Thompson group, vast training and education facilities (Wunderman Academy) and international career possibilities.Obviously, a competitive salary with numerous fringe benefits and the necessary means to further improve your career.Wunderman Thompson Belgium is a cheerful mix. We do not care about religion, skin colour or nationality – we just care that you know your professionCOMPANY OVERVIEW

Wunderman Thompson Belgium: we are in the inspiration business. We use data and analytics to identify insights that inform creative campaigns with the sole purpose of inspiring people to take an action. To engage today’s consumer, we understand that brands must deliver content, experiences and information across channels, at the right moment in time. Wunderman Thompson is uniquely positioned to integrate the capabilities that build deeper 1:1 relationships and deliver results for our clients.  

 

 

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place Antwerp, Brussels

SENIOR ACCOUNT MANAGER

WUNDERMAN THOMPSON IS HIRING! AS A SENIOR ACCOUNT MANAGER, YOU RUN THE DAILY BUSINESS OF A BIG TELCO CLIENT WITHIN OUR COMPANY, MAINTAINING AND BUILDING STRONG RELATIONSHIPS WHILE REPORTING BACK TO YOUR ACCOUNT DIRECTOR. YOU WILL WORK WITHIN THE PINNACLE OF CREATIVITY, DATA, AND TECHNOLOGY. ARE YOU PASSIONATE ABOUT CONNECTIVITY & ENTERTAINMENT? APPLY NOW! 

KEY RESPONSIBILITIES

Overseeing the day-to-day operations of the client.Working proactively to present creative and solid business-building ideas together with your Account Director.Taking responsibility for the account and managing their campaigns.Developing, writing and presenting communication plans (together with Creation/Strategy teams and your Account Director).Conducting briefings, externally as well as internally.Starting up and following up projects and campaigns.Managing the financial performance of your client.Reporting to your Account Director. 

PROFILE

You are an excellent and convincing communicator, able to partner with our client and your colleagues.You have a soft spot for technology, innovation and entertaining content. You have a can-do attitude and strong team and project management skills.You have experience with CRM, content marketing, design thinking, customer experience and data mining. You have had a first experience in advertising (incl. digital), having more than 4 years of on-the-job experience.You are flexible and agile enough to think and work with a client constantly in ‘change modus’. You are eager to shape new projects, guard the telco brand and offer an excellent service. Languages: fluent in Dutch or French with good knowledge of English.You are very efficient; you get the job done on time within budget.You are a team player but you're also able to work very independently.You are structured and prize yourself for strong (financial) follow-up and negotiation skills. You are result-oriented and excellent in operations.You are eager to learn more about telco innovations and design thinking. You have the mindset of a start-up business thinker.  

 

WE OFFER

An interesting and motivating day to day work package. Creative and innovative projects that impact the business of our telco client. A client out of a thousand who considers our partnership of paramount importance.A competitive salary with fringe benefits.An ambitious and highly creative client.A team of experienced advertising grandmasters and young prodigies.We are part of the WPP network, which offers opportunities for your further training and career.Wunderman Thompson Belgium is a cheerful mix with offices in Antwerp and Brussels. We do not care about religion, skin color, nationality, … as long as you know your profession. 

 

 

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place Antwerp

Senior Customer Experience Strategist & Service Designer

We are looking for a customer experience lead, who can articulate customer experience and service design strategies for national and international clients. Your main focus will lie on omnichannel retail and communication journeys in a physical and digital world. You lead CX transformation projects that start with user research and end with implemented innovative customer experiences.

We are looking for someone with strong analytical, strategic and design thinking skills. A person who wants to evolve to become a trusted advisor for clients. A team player who can work with client service, creative and design teams. Who knows how to inspire, but is hands-on enough to make things happen.

Key responsibilities

Be the customer experience lead for several national and international clients.Conduct qualitative user research to find relevant insights. You know how to read and interpret existing client research while also hunting for additional data sources to generate extra insights.Present and discuss innovative service design and customer experience strategies in meetings with existing and potential clients.You develop personae, customer journeys, value propositions, business models, technology maps; you design services and customer experiences.Your main focus will lie on omnichannel, retail and communications journeys.You will work closely with creative and design teams to brainstorm and develop ideas.You research products, services and current strategies to identify new opportunities.You keep an eye on cultural and social trends relevant to the business, and ensure they are relevant to local consumers. You keep up-to-date with our audience's preferences and proactively suggest new solutions. You inspire collegues.Required skills

Comprehensive understanding of customer experience strategy, service design, design thinking.The ability to apply service design and design thinking to omnichannel and retail customer journeys.You can conduct qualitative and design research, depth interviews, observation and shadowing.You possess strong analytical skills. You can understand and interpret research and data. You possess strong strategic skills. You are able to transform user research and data into a comprehensive vision, a consistent strategy and design principles.You can advise on organisation and processes to implement a CX vision.You show strong client-facing skills and you can facilitate workshops.Ability to present ideas clearly and concisely.Experience in working closely with both client service, creative teams and design.You are able to manage multiple client assignments simultaneously.Excellent oral and written communication skills.Fluent in Dutch, working proficiency in English. Knowledge of French is a plus.Required competences

Straightforward and direct.Clear communicator.Focused on collaboration and idea sharing.Fair and respectful.Active listener.Open to people and new ideas.Pursues personal growth by embracing challenges.Willing to travel.Required qualifications

Over 5 years’ relevant experience in customer experience strategy or service designAt least 1- 3 years’ experience in a similar role.We offer

A competitive salary with fringe benefits.An ambitious and highly creative client.A team of experienced advertising grandmasters and young prodigies.We are part of the WPP network, which offers opportunities for your further training and career.Wunderman Thompson Belgium is a cheerful mix. We do not care about religion, skin color, nationality, … as long as you know your profession....

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place Antwerp, Brussels

Senior CX & Communication Strategist

Are you always ahead of the curve? Are you the go-to person when it comes to creating solutions that meet both consumer needs and brand objectives? Can you identify and articulate the consumer insights that drive customer experience & communication strategies? If you answered yes, then you might be the CX & Communication Strategist we’re looking for!

We are searching for someone who combines strong customer experience planning with touchpoint planning, design thinking and brand planning. Who seeks out experience, service and communication solutions based on customer journeys.

But also for a team player who, together with the Account Director and Creative Director, takes the lead with clients. Who knows how to inspire, but is hands-on enough to make things happen from set-up to implementation. 

 

KEY RESPONSIBILITIES:

Be the strategic lead for several national and international clients.Conduct qualitative user research to find relevant insights. You know how to read and interpret existing client research while also hunting for additional data sources to generate extra insights.Present and discuss innovative customer experience, communication strategies and key insights in meetings with existing and potential clients.Develop personae, customer journeys, value propositions, business models, technology maps, customer experience strategies, communication strategies, including precise recommendations based on market opportunities.Work closely with account management and creative teams to brainstorm ideas and ensure each creative approach is on strategy.Keep an eye on cultural and social trends relevant to the business, and ensure the strategy is relevant to local consumers.Research products, services and current strategies to identify new opportunities.Keep up-to-date with our audience’s preferences and proactively suggest new solutions.Inspire colleagues and clients with the latest trends (cultural, technological, case studies, market evolutions, etc.). 

REQUIRED SKILLS:

Comprehensive understanding of customer experience strategy, brand strategy, digital strategy, marketing, design thinking and service design.A digital ‘native’ with knowledge of existing and emerging digital channels.Experienced in developing customer experience and creative strategies.You can conduct qualitative and design research, depth interviews, observation and shadowing.You possess strong analytical skills. You can understand and interpret research and data. You are able to incorporate these results into strategies and creative briefs.Experience with global business accounts.Strong client-facing skills.Ability to present ideas clearly and concisely.Experience in working closely with both account and creative teams.Passionate about bringing people together.Successful track-record of managing multiple client assignments simultaneously.Strong knowledge of primary and secondary research methodologies, both qualitative and quantitative.Excellent oral and written communication skills.Fluent in Dutch, good knowledge of English. Knowledge of French is a plus. 

REQUIRED COMPETENCIES:

Straightforward and direct.Clear communicator.Focused on collaboration and idea sharing.Builds to consensus.Fair and respectful.Active listener.Open to people and new ideas.Pursues personal growth by embracing challenges. 

REQUIRED QUALIFICATIONS:

Over 5 years’ relevant experience in customer experience strategy, communication or marketing strategy.At least 1- 3 years’ experience in a similar role. 

 

WE OFFER

A competitive salary with fringe benefits.An ambitious and highly creative client.A team of experienced advertising grandmasters and young prodigies.We are part of the WPP network, which offers opportunities for your further training and career.Wunderman Thompson Belgium is a cheerful mix. We do not care about religion, skin color, nationality, … as long as you know your profession. 

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place Antwerp, Brussels

Senior Strategic Planner

Are you always ahead of the curve? Are you the go-to person when it comes to creating solutions that meet both brand objectives and consumer needs? Can you identify and articulate the consumer insights that drive communications strategies and journeys? If you answered yes, then you might be the Senior Strategic Planner we’re looking for!

The person we seek combines strong brand communication strategy and smart touchpoint planning. He/She is able to integrate different strategic expert skills into a coherent strategy. He/She seeks out solutions that surpass the communication level (experience/service design).

The right candidate is a team player who, together with the Account Director and Creative Director, takes the lead with clients. He/she knows how to inspire, but is hands-on enough to make things happen from set-up to implementation. 

 

KEY RESPONSIBILITIES:

Be the strategic lead for several national and international clientsPresent and discuss innovative communication strategies and key insights in meetings with existing and potential clientsKeep an eye on cultural and social trends relevant to the business, and ensure the brand communication strategy is relevant to local consumersEnsure global campaigns are relevant to the local marketDevelop digital and social strategies, including precise recommendations based on market opportunities which can be translated into local action plansIs research minded and knows how to read and interpret existing client research while also hunting for additional (digital) data sources to generate extra relevant insightsThinks user-centric and knows how to apply design-thinking to projectsWork closely with account management and creative teams to brainstorm ideas and ensure each creative approach is on strategyResearch products, services and current strategies to identify new opportunitiesKeep up-to-date with our audience’s preferences and proactively suggest new campaignsInspire colleagues and clients with the latest trends (cultural, technological, case studies, market evolutions, etc.)REQUIRED SKILLS:

Comprehensive understanding of brand strategy, branding, digital strategy, marketing, media concepts and service designA digital ‘native’ with knowledge of existing and emerging digital channelsIs experienced in developing brand and creative strategies using both traditional and new channelsYou possess strong analytical skills. You can understand and interpret the latest brand tracker as well as the most recent Google Analytics report. You have demonstrated experience in the use of measurement and tracking tools within all digital channels. You are able to incorporate these results into strategies, creative briefs and local cultural roadmapsExperience with global business accountsStrong client-facing skillsAbility to present ideas clearly and conciselyExperience in working closely with both account and creative teamsPassionate about bringing people togetherSuccessful track-record of managing multiple client assignments simultaneouslyStrong knowledge of primary and secondary research methodologies, both qualitative and quantitativeExcellent oral and written communication skillsFluent in Dutch, French, and EnglishREQUIRED COMPETENCIES:

Straightforward and directClear communicatorFocused on collaboration and idea sharingBuilds to consensusFair and respectfulActive listenerOpen to people and new ideasPursues personal growth by embracing challengesREQUIRED QUALIFICATIONS:

At least 1- 3 years’ experience in a similar roleOver 5 years’ relevant experience in advertising or marketingExperience with brand positioning, direct marketing, relationship marketing, content marketing, social media, and CRM within an integrated marketing perspective is preferredWE OFFER:

A competitive salary with fringe benefitsAmbitious and highly creative clientsA team of experienced advertising grandmasters and young prodigiesWe are part of the WPP Network, which offers opportunities for your further training and careerWunderman Thompson Antwerp is a cheerful mix. We do not care about religion, skin colour, nationality, … as long as you know your profession...

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place Antwerp

UI Designer

We are looking for someone who is an expert at solving interface problems. You love designing great experiences for the web or getting lost in the details of micro-interactions. Technology is a your means to an end, but in the end everything comes down to creating that ultimate user experience. As a UI Designer you are part of a digital experience team, that works closely together across two locations (Brussels and Antwerp).If your passion is to make users love your interfaces even more – on all devices – You are the one.

 

BIGGEST QUALITIES

You value and understand the power of a design thinking process and how it should be appliedYou have a keen eye for fine design and a passion for all kinds of interface design ; from the boldest scalable design system to the smallest micro-interaction.You’re  able to build a design system following atomic design rules.You design for consistency, yet you’re also able to challenge the rules without breaking usability.You are tool agnostic: you can use e.g. Sketch, Zeplin, Principle, InVision, Creative Cloud, … .You feel that design prototyping (in InVision and Principle) always adds an extra layer to your designs.A plus: a heart for technology and innovationHERE’S A BIT ABOUT US

 

We are in the communication business and Brands is what we are all about.  We have have a team of experienced advertising grandmasters and young prodigies, that can’t wait to get you going. Our office is bursting at the seems, but we think we can fit one more in here. Ow. We have an office dog too. 

 

THE OFFER

A position in our digital customer experience team.A super challenging job in a happy, growing and healthy company.Challenging and technologically innovative projects, for both Belgian and European customers.Great colleagues in an inspiring and challenging environmentAs part of the international Wunderman group, vast training and education facilities (Wunderman Academy) and international career possibilities.Obviously, a competitive salary with numerous fringe benefits and the necessary means to further improve your career.Wunderman Thompson Belgium is a cheerful mix. We do not care about religion, skin colour or nationality – we just care that you know your professionWHO ARE WE?

 

We’re a team of highly motivated Creatives, Data dudes, Strategic Warriors, Designers, Project Managers etc, that strive for greatness, and love what we are doing. We do not care about religion, skin colour, nationality, … as long as you know your profession. And You’re fun to be around. All the rest, can be discussed, when you come and showcase your work.Send us your application, please include some of your best work ( It’s the only way you’ll get your foot in the door), and let’s have a chat.

 

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place Antwerp, Brussels